Shipping policy

VERTILIATE SHIPPING POLICY

Shipping Policy

Last updated: January 2026

Thank you for choosing Vertiliate! We're committed to getting your supplements to you quickly and safely. Please review our shipping policy below.

SHIPPING RATES & DELIVERY TIMES

United Kingdom Shipping

Standard Shipping: £7.99

  • Delivery time: 3-5 business days
  • Available to all UK addresses
  • Tracking provided for all orders

FREE Standard Shipping

  • On all orders over £100
  • Delivery time: 3-5 business days
  • Tracking included

Processing Time

All orders are processed within 1-2 business days (Monday-Friday, excluding UK bank holidays). Orders placed on weekends or holidays will be processed the next business day.

You will receive an email confirmation with tracking information once your order has been dispatched.

DELIVERY INFORMATION

What We Ship

We ship all Vertiliate supplement products including:

  • Individual vitamin and mineral supplements
  • Bundle packages
  • Special offers and promotions

Shipping Carriers

We use trusted UK carriers including Royal Mail and DPD to ensure reliable delivery of your order.

Tracking Your Order

Once your order ships, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Link to track your package

You can also track your order by logging into your Vertiliate account.

SHIPPING DESTINATIONS

UK Mainland

We ship to all addresses in England, Scotland, Wales, and Northern Ireland.

Remote Areas

Delivery to remote areas of Scotland, Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isle of Wight, and Channel Islands may take an additional 1-3 business days.

International Shipping

We currently only ship within the United Kingdom. We hope to expand our shipping destinations in the future. Please check back for updates.

DELIVERY ISSUES

Non-Delivery or Lost Packages

If your order has not arrived within the expected delivery timeframe:

  1. Check the tracking information provided in your shipping confirmation email
  2. Verify the shipping address on your order
  3. Check with neighbors or household members
  4. Contact us at [your email] and we'll help resolve the issue

We will investigate any non-delivery claims and work with the carrier to locate your package. If your package is confirmed lost, we will send a replacement at no additional cost.

Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged packaging and products
  • We will send a replacement or issue a full refund

Your satisfaction is our priority.

Incorrect Address

Please ensure your shipping address is correct before completing your order. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

If you realize there's an error in your shipping address:

  • Contact us immediately at [your email]
  • We can update the address if your order has not yet been dispatched
  • Once shipped, we cannot modify the delivery address

Refused or Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal of delivery:

  • You will be responsible for reshipping costs
  • We will contact you to arrange reshipment
  • If you choose not to have the order reshipped, we will issue a refund minus the original shipping cost

ORDER CHANGES & CANCELLATIONS

Modifying Your Order

Once an order is placed, we begin processing it immediately. If you need to modify your order:

  • Contact us as soon as possible at [your email]
  • We will do our best to accommodate changes before shipping
  • Once shipped, orders cannot be modified

Cancelling Your Order

To cancel your order:

  • Contact us immediately at [your email]
  • If your order has not yet shipped, we will cancel it and issue a full refund
  • If your order has already shipped, you will need to follow our return policy once received

SPECIAL CIRCUMSTANCES

Weather & Natural Events

Delivery times may be affected by severe weather conditions, natural disasters, or other events beyond our control. We will do our best to keep you informed of any delays.

Carrier Delays

While we work with reliable carriers, occasional delays may occur due to high package volumes (especially during holidays), carrier issues, or other unforeseen circumstances. We appreciate your patience and understanding.

Holiday Shipping

During busy holiday periods:

  • Processing times may be extended by 1-2 days
  • Carrier delays are more common
  • We recommend ordering early to ensure timely delivery
  • Check our website for holiday shipping deadlines

STORAGE & HANDLING

Product Care During Shipping

All Vertiliate products are:

  • Carefully packaged to prevent damage
  • Sealed to maintain freshness
  • Shipped in protective packaging
  • Not affected by standard shipping temperatures

Upon Delivery

Once received:

  • Store products in a cool, dry place
  • Keep out of reach of children
  • Check "best before" dates on product labels
  • Follow storage instructions on product packaging

BULK & WHOLESALE ORDERS

For bulk orders or wholesale inquiries:

  • Contact us directly at [your email]
  • Custom shipping arrangements can be made
  • Volume discounts may be available

SUBSCRIPTION ORDERS (If Applicable)

If you're enrolled in our subscription service:

  • Your order will ship automatically on your chosen schedule
  • Standard shipping rates apply (unless you have free shipping)
  • You can modify shipping frequency in your account
  • You can skip or pause shipments at any time

CONTACT US

Questions about shipping? We're here to help!

Email: [your email] Response time: Within 24 hours (Monday-Friday)

Mailing Address: Vertiliate LTD 167-169 Great Portland Street, 5th Floor London, England W1W 5PF United Kingdom

POLICY UPDATES

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Thank you for shopping with Vertiliate! 💙

We're committed to providing you with high-quality supplements and excellent service. Your health and satisfaction are our top priorities.

QUICK SUMMARY

✓ Standard Shipping: £7.99 (3-5 business days) ✓ FREE Shipping: Orders over £100 ✓ Processing Time: 1-2 business days ✓ Tracking: Provided for all orders ✓ UK Only: England, Scotland, Wales, Northern Ireland ✓ Lost/Damaged: Full replacement or refund ✓ Questions: Contact us anytime

This shipping policy is effective as of January 2026 and applies to all orders placed on vertiliate.com