Last updated: January 2026

Thank you for choosing Vertiliate! We're committed to getting your supplements to you quickly and safely. Please review our shipping policy below.

SHIPPING RATES & DELIVERY TIMES

United Kingdom Shipping

Standard Shipping: £6.99

• Delivery time: 3-5 business days
• Available to all UK addresses
• Tracking provided for all orders

FREE Standard Shipping

• On all orders over £100
• Delivery time: 3-5 business days
• Tracking included

Processing Time All orders are processed within 1-2 business days (Monday-Friday, excluding UK bank holidays). Orders placed on weekends or holidays will be processed the next business day.

You will receive an email confirmation with tracking information once your order has been dispatched.

DELIVERY INFORMATION

What We Ship We ship all Vertiliate supplement products including:

• Individual vitamin and mineral supplements
• Bundle packages
• Blood test kits
• Special offers and promotions

Shipping Carriers We use trusted UK carriers including Royal Mail and DPD to ensure reliable delivery of your order.

Tracking Your Order Once your order ships, you will receive:

• Shipping confirmation email
• Tracking number
• Link to track your package

You can also track your order by logging into your Vertiliate account.

SHIPPING DESTINATIONS

UK Mainland We ship to all addresses in England, Scotland, Wales, and Northern Ireland.

Remote Areas Delivery to remote areas of Scotland, Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isle of Wight, and Channel Islands may take an additional 1-3 business days.

International Shipping We currently only ship within the United Kingdom. We hope to expand our shipping destinations in the future. Please check back for updates.

DELIVERY ISSUES

Non-Delivery or Lost Packages If your order has not arrived within the expected delivery timeframe:

1. Check the tracking information provided in your shipping confirmation email
2. Verify the shipping address on your order
3. Check with neighbors or household members
4. Contact us at info@vertiliate.com and we'll help resolve the issue

We will investigate any non-delivery claims and work with the carrier to locate your package. If your package is confirmed lost, we will send a replacement at no additional cost.

Damaged or Defective Products If your order arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos of the damaged packaging and products
• We will send a replacement or issue a full refund

Your satisfaction is our priority.

Incorrect Address Please ensure your shipping address is correct before completing your order. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

If you realize there's an error in your shipping address:

• Contact us immediately at info@vertiliate.com
• We can update the address if your order has not yet been dispatched
• Once shipped, we cannot modify the delivery address

Refused or Undeliverable Packages If a package is returned to us as undeliverable due to an incorrect address, multiple failed delivery attempts, or refusal of delivery:

• You will be responsible for reshipping costs
• We will contact you to arrange reshipment
• If you choose not to have the order reshipped, we will issue a refund minus the original shipping cost

CONTACT US

Questions about shipping? We're here to help!

Email: info@vertiliate.com Response time: Within 24 hours (Monday-Friday)

Mailing Address: Vertiliate LTD 167-169 Great Portland Street, 5th Floor London, England W1W 5PF United Kingdom

This shipping policy is effective as of January 2026 and applies to all orders placed on vertiliate.com

Last updated: January 2026

At Vertiliate, your satisfaction is our priority. We stand behind the quality of our supplements and want you to be completely happy with your purchase. Please review our refund and returns policy below.

30-DAY MONEY-BACK GUARANTEE

We offer a 30-day money-back guarantee on all Vertiliate products.

If you're not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or exchange.

14-DAY COOLING-OFF PERIOD (YOUR LEGAL RIGHT)

Under UK distance selling regulations, you have the right to cancel your order within 14 days for any reason.

Your Legal Right to Cancel:

• Starts from the day you receive your goods
• No reason needed to cancel
• Full refund including standard delivery costs (if applicable)
• You have 14 days to notify us of cancellation
• You have another 14 days to return the goods after notifying us

How to Exercise This Right:

• Email us at info@vertiliate.com stating you wish to cancel
• Include your order number
• You're responsible for return shipping costs
• Goods must be returned in original condition

This legal right is separate from our 30-day money-back guarantee and provides you with additional protection.

RETURN CONDITIONS

Unopened Products Full Refund Available

• Products must be unopened and in original sealed packaging
• Products must be in resalable condition
• Original packaging must be intact
• Return within 30 days of delivery

Opened Products Refund Available with Conditions

• We understand you may need to try a product to know if it works for you
• Opened products are eligible for refund if:Returned within 30 days of deliveryAt least 50% of the product remainsYou provide feedback on why you're returning (helps us improve!)
• This policy exists to prevent abuse while ensuring you can try our products risk-free

Non-Returnable Items For health and safety reasons, we cannot accept returns on:

• Products that have been tampered with
• Products with broken safety seals (other than initial opening)
• Products past their "best before" date
• Products damaged due to misuse or improper storage

HOW TO RETURN A PRODUCT

Step 1: Contact Us First Before returning anything, please contact us:

• Email: info@vertiliate.com
• Subject line: "Return Request - Order #[your order number]"
• Include:Your order numberProduct(s) you wish to returnReason for returnWhether you'd like a refund or exchange

We'll respond within 24 hours (Monday-Friday) with return instructions.

Step 2: Prepare Your Return

• Securely package the product(s)
• Include your order number inside the package
• Use a trackable shipping method
• Keep your shipping receipt

Step 3: Ship Your Return

Return Address: Vertiliate Returns 167-169 Great Portland Street, 5th Floor London, England W1W 5PF United Kingdom

Important:

• You are responsible for return shipping costs (unless the product is defective or we made an error)
• We recommend using a tracked service
• We are not responsible for items lost in return transit
• Keep your tracking information until your refund is processed

Step 4: Refund Processing Once we receive your return:

• We'll inspect the product(s) within 2-3 business days
• You'll receive an email confirming receipt and refund approval
• Refund will be processed to your original payment method within 5-10 business days
• Please allow additional time for your bank to process the refund

REFUND DETAILS

What's Refunded

Full Refunds Include:

• Product price
• Original shipping cost (if product is defective or we made an error)

Partial Refunds:

• Original shipping cost is not refunded for change-of-mind returns
• Return shipping cost is your responsibility

Refund Method

• Refunds are issued to the original payment method
• Credit/debit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers may take longer depending on your bank

Free Shipping Orders If your order qualified for free shipping (over £100) and you return part of the order:

• If remaining order total falls below £100, original shipping cost (£7.99) will be deducted from your refund

DEFECTIVE OR DAMAGED PRODUCTS

Our Promise If you receive a defective or damaged product, we will make it right immediately.

What to Do

1. Contact us within 48 hours of delivery
2. Email: info@vertiliate.com
3. Provide:Order numberPhotos of the damaged/defective productPhotos of the packagingDescription of the issue

Our Response

• We'll respond within 24 hours
• We'll send a replacement at no cost to you
• OR issue a full refund including original shipping
• You may be asked to return the defective product (we'll provide a prepaid return label)
• In most cases, we'll send the replacement immediately

CONSUMER RIGHTS (UK)

Your Legal Rights This returns policy does not affect your statutory rights under UK consumer law.

Under the Consumer Rights Act 2015, you have the right to:

• Return faulty goods within 30 days for a full refund
• Return goods that don't match description
• Repair or replacement if goods are faulty (after 30 days)
• Cancel distance selling contracts within 14 days

Our 30-day guarantee goes beyond these legal requirements.

For more information about your consumer rights, visit:

• Citizens Advice: www.citizensadvice.org.uk
• Which?: www.which.co.uk

CONTACT US

Questions about returns or refunds?

Email: info@vertiliate.com Response time: Within 24 hours (Monday-Friday)

Mailing Address: Vertiliate LTD 167-169 Great Portland Street, 5th Floor London, England W1W 5PF United Kingdom

This refund and returns policy is effective as of January 2026 and applies to all purchases made at vertiliate.com

Last updated: January 2026

Welcome to Vertiliate! These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms.

Please read these Terms carefully before using our services.

1. AGREEMENT TO TERMS

By accessing or using vertiliate.com (the "Website"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site.

2. USE OF WEBSITE

Eligibility You must be at least 18 years old to make purchases on our Website. By making a purchase, you represent that you are at least 18 years of age.

Account Security If you create an account with us:

• You are responsible for maintaining the confidentiality of your account and password
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• We are not liable for any loss or damage arising from your failure to maintain account security

Prohibited Uses You may not use our Website to:

• Violate any laws or regulations
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Collect information about other users
• Use automated systems (bots, scrapers) without permission
• Impersonate any person or entity
• Engage in any fraudulent activity

3. PRODUCTS & SERVICES

Product Information We strive to display our products as accurately as possible, however:

• Product images are for illustrative purposes
• We do not warrant that descriptions, images, or other content is accurate, complete, or current
• We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice

Pricing

• All prices are in British Pounds (GBP) unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to modify prices at any time
• Price changes do not affect orders already placed
• Promotional prices are valid for the specified period only

Product Availability

• Product availability is subject to change
• We reserve the right to limit quantities
• If a product becomes unavailable after you order, we will notify you and offer a refund or substitute

Not Medical Advice The information on our Website, including product descriptions:

• Is for informational purposes only
• Does not constitute medical advice
• Should not replace consultation with a healthcare professional
• Is not intended to diagnose, treat, cure, or prevent any disease

Always consult your healthcare provider before starting any new supplement regimen, especially if you are pregnant, nursing, taking medications, or have a medical condition.

4. ORDERS & PAYMENT

Placing Orders When you place an order:

• You make an offer to purchase products
• We send an order confirmation email (this is not acceptance of your order)
• We accept your order when we ship the products
• We reserve the right to refuse or cancel any order for any reason

Pre-Contract Information Before you complete your purchase, we provide:

• Full product description and price (including VAT)
• Delivery costs and estimated delivery timeframes
• Payment methods accepted
• Your right to cancel within 14 days (distance selling regulations)
• Our contact details: info@vertiliate.com

This information forms part of your contract with us and cannot be changed without your agreement.

Payment

• Payment is required at time of order
• We accept major credit/debit cards and other listed payment methods
• All payments are processed securely through Shopify Payments or our payment processors
• By providing payment information, you confirm you are authorized to use that payment method

Order Cancellation (By Us) We may cancel your order if:

• Product is unavailable
• Pricing error occurred
• Payment cannot be processed
• We suspect fraudulent activity
• You violate these Terms

If we cancel your order, we'll notify you and issue a full refund.

5. INTELLECTUAL PROPERTY

Our Content All content on our Website, including but not limited to:

• Text, graphics, logos, images
• Product descriptions
• Website design and layout
• Code and software

Is the property of Vertiliate LTD or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Your Limited License We grant you a limited, non-exclusive, non-transferable license to:

• Access and use the Website for personal, non-commercial purposes
• View and download product information for personal use

You may not:

• Copy, reproduce, or distribute our content without permission
• Modify, reverse engineer, or create derivative works
• Use our content for commercial purposes
• Remove copyright or proprietary notices

Trademarks "Vertiliate" and our logo are trademarks of Vertiliate LTD. You may not use our trademarks without prior written permission.

6. PRIVACY & DATA PROTECTION

Your privacy is important to us. Our Privacy Policy explains:

• What information we collect
• How we use your information
• Your rights regarding your data
• How we protect your information

By using our Website, you consent to our Privacy Policy.

GDPR Compliance We comply with the General Data Protection Regulation (GDPR) and UK data protection laws. You have rights regarding your personal data, including:

• Right to access your data
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object

To exercise these rights, contact us at info@vertiliate.com.

7. DISCLAIMERS

AS-IS BASIS Our Website and products are provided on an "as-is" and "as available" basis. We make no warranties or representations about:

• The accuracy or completeness of content
• The reliability or availability of the Website
• The results you may obtain from using our products
• That the Website will be uninterrupted or error-free

No Medical Warranties We make no warranties regarding the medical efficacy of our products. Results may vary. Supplements are not intended to diagnose, treat, cure, or prevent any disease.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Maximum Liability Our total liability to you for any claims arising from your use of our Website or products shall not exceed the amount you paid for the product(s) in question.

Excluded Damages We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or lost data
• Personal injury (except where caused by our negligence)
• Damages arising from unauthorized use of your account
• Issues caused by third-party services (payment processors, shipping carriers)

Exceptions This limitation does not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

9. GOVERNING LAW & DISPUTES

Governing Law These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction Any disputes arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. MODIFICATIONS TO TERMS

Our Right to Modify We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website with a new "Last updated" date.

Your Responsibility It is your responsibility to review these Terms periodically. Continued use of the Website after changes constitutes acceptance of the modified Terms.

11. CONTACT INFORMATION

Questions about these Terms of Service?

Vertiliate LTD 167-169 Great Portland Street, 5th Floor London, England W1W 5PF United Kingdom

Email: info@vertiliate.com Response time: Within 24-48 hours (Monday-Friday)

BY USING VERTILIATE, YOU AGREE TO:

✓ Be at least 18 years old ✓ Use our Website lawfully and appropriately ✓ Accept our product descriptions and policies ✓ Not hold us liable beyond your purchase amount ✓ Resolve disputes under English law ✓ Accept our right to modify these Terms ✓ Consult healthcare professionals before using supplements

These Terms of Service are effective as of January 2026 and apply to all use of vertiliate.com and purchases of Vertiliate products.

By proceeding to use our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Last updated: January 2026

At Vertiliate, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

INFORMATION WE COLLECT

Personal Information We collect information that you voluntarily provide to us when you:

• Make a purchase
• Create an account
• Subscribe to our newsletter
• Contact us

This information may include:

• Name
• Email address
• Postal address
• Phone number
• Payment information

Automatically Collected Information When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed
• Time and date of visits

We use cookies and similar tracking technologies to collect this information.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping updates
• Respond to your comments and questions
• Send you marketing communications (with your consent)
• Improve our website and customer service
• Detect and prevent fraud
• Comply with legal obligations

LEGAL BASIS FOR PROCESSING (UK GDPR)

We process your personal data under the following legal bases:

• Contract performance: To fulfill your orders and provide customer service
• Legitimate interest: To improve our services, prevent fraud, and operate our business
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with tax, accounting, and other legal requirements

SHARING YOUR INFORMATION

We may share your information with:

• Service providers: Payment processors (Shopify Payments), shipping carriers (Royal Mail, DPD), email platforms (for order confirmations and marketing)
• Professional advisors: Lawyers, accountants, auditors
• Law enforcement or government authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

INTERNATIONAL DATA TRANSFERS

Some of our service providers (including Shopify and payment processors) may be located outside the UK. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the ICO
• Adequacy decisions for certain countries
• Your data is protected to UK GDPR standards

DATA RETENTION

We retain your personal information for as long as necessary to:

• Fulfill orders and provide customer service
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Specific Retention Periods:

• Order data: 6 years (UK tax law requirement)
• Marketing data: Until you unsubscribe or request deletion
• Account data: Until you request deletion or close your account
• Website analytics: 26 months (Google Analytics default)

YOUR RIGHTS (UK GDPR)

If you are a UK resident, you have the following data protection rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise these rights, contact us at info@vertiliate.com

We will respond to your request within 30 days.

COOKIES

We use cookies to enhance your experience on our website.

What Are Cookies Cookies are small text files stored on your device when you visit our website.

Cookies We Use

Essential Cookies (No Consent Required):

• Shopping cart functionality
• User authentication and session management
• Security and fraud prevention
• Load balancing

Analytics Cookies (Consent Required):

• Google Analytics - to understand how visitors use our site and improve user experience
• We use this data to identify popular products and improve site navigation

Marketing Cookies (Consent Required):

• Facebook Pixel - for targeted advertising on social media
• Google Ads - for retargeting campaigns and measuring ad effectiveness

Your Cookie Choices You can manage cookie preferences through our cookie banner when you first visit our site.

You can also:

• Change your browser settings to block cookies
• Delete existing cookies through your browser settings
• Withdraw consent at any time by contacting us at info@vertiliate.com

Note: Blocking essential cookies may limit website functionality (e.g., shopping cart).

For more information about cookies, visit: ico.org.uk/for-the-public/online/cookies

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the new privacy policy on this page
• Updating the "Last updated" date
• Sending an email notification (for significant changes)

Your continued use of our website after changes constitutes acceptance of the updated policy.

COMPLAINTS

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO) Website: ico.org.uk Phone: 0303 123 1113 Email: casework@ico.org.ukAddress: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

CONTACT US

Questions about this privacy policy or how we handle your data?

Email: info@vertiliate.com

Mailing Address: Vertiliate LTD 167-169 Great Portland Street, 5th Floor London, England W1W 5PF United Kingdom

Response time: Within 24-48 hours (Monday-Friday)